Frequently Asked Questions

Have a question? Check the most common questions and answers below. If you can’t find what you’re looking for, please don’t hesitate to contact us.

As each frame we make is bespoke and made-to-measure from your choice of moulding, mountboard and sized to fit your item we are unable to show prices on our website. We are very happy to provide you with a quotation upon request, you can use the contact form to request one.
Yes you can. We can supply you with all the information you need to make the best choice (mouldings, mountboards etc.) via email or instant message. Payment can be made via bank transfer or Paypal. We will advise you on the best way to get your item to us and ensure that your finished frame reaches you in tip-top condition.
The most common items we get asked to frame are: artwork - we can frame any type of artwork, including 3D work; art prints, photographs, posters, sports memorobilia, certificates, medals, stamps/cigarette cards/postcards, needlework/embroidery/tapestry. If you have something to frame, and you're unsure please contact us to ask.
In person: cash, all major debit and credit cards. Online: all major credit and debit cards via Paypal; bank transfer.
Yes we can, if the frame materials are still viable. We can replace or renew any broken glass for picture frames.
Yes, we do. Since all our frames are made in our workshop we can supply you with a ready-made frame in any size and moulding of your choice. All our mouldings are solid wood, rather than composite or plastic, so expect to pay a little more than you would at a high street shop.
As a general rule please allow 2 weeks workshop time (this excludes transit times if you are sending us artwork or we are sending the finished frame back to you). If you're in a hurry, please let us know and we will do our best to help.
Every piece of work we take in is insured whilst it is with us in the workshop, and whilst we deliver or collect it using our own transport, up to a limit of £10,000. Rest assured we will take good care of your items.